HealthSource needed a reliable, steady stream of new donors who could be efficiently identified, qualified, and placed into the proper giving portfolio. This project focused on identifying and understanding new donors to develop a scalable strategy and essential communication tools for long-term relationship building.
The new Swiffer packaging design uses ergonomic and qualitative insights from older adults to make the process of choosing, opening, and assembling Swiffer products effortless for everyone.
Mobile drive strategy redesign addressing recruitment gaps and donor experience barriers to help Hoxworth restore first-time donor conversion rates to pre-COVID levels.
An interactive digital and device-based solution to reduce anxiety for children during anesthesia induction.
The Coffee House Cabin is an award winning concept designed to break down the barrier between economy and business class in Boeing airplanes.
Partnership with Cincinnati Children’s Hospital and Hamilton County Jobs & Family Services to design tools that make healthcare information for those in the foster care system more clear, more accessible, and easier to act on.
This work began as a scoping project aimed to identify innovative opportunities to improve the patient, staffing, and provider experiences with outpatient CT and MRI. Through 60 stakeholder interviews and onsite observation, humanizing radiology was identified as a central theme through the patient journey. The team created an ideal patient journey, clearly defining the optimal patient experience in every stage. Final deliverables included patient education and wayfinding material to support both patients and staff.
A collaborative research initiative to better understand the daily challenges of individuals living with high BMI.
A strategic roadmap and concepts for new service models addressing unmet needs, service gaps, and system breakdowns and allowing COA to invest in future programs with confidence.
Improving the wayfinding experience of an aircraft for passengers with visual, auditory, mobility, or cognitive challenges.
The CPR Toolkit teaches life-saving training in an accessible, discussion-based, and active method.
A device to reduce the risk of bloodstream infections in cancer patients by encouraging daily healthy habits tracked in a handheld device.
A suite of materials to address gaps in knowledge and bolster comfort levels among those doing frontline newborn screening (NBS) counseling.
A challenge to redesign an emergency preparedness curriculum, with special attention to engagement and information retention for neurodivergent learners.
Packaging redesign modernizing the meal delivery offerings for older adults to better meet their nutritional and mobility needs.
Research-backed service solutions:
We build desirable and effective services across industries, combining stakeholder insights and new technologies with your organization’s goals.
HealthSource needed a reliable, steady stream of new donors who could be efficiently identified, qualified, and placed into the proper giving portfolio. This project focused on identifying and understanding new donors to develop a scalable strategy and essential communication tools for long-term relationship building.
Partnership with Cincinnati Children’s Hospital and Hamilton County Jobs & Family Services to design tools that make healthcare information for those in the foster care system more clear, more accessible, and easier to act on.
A strategic roadmap and concepts for new service models addressing unmet needs, service gaps, and system breakdowns and allowing COA to invest in future programs with confidence.
A challenge to redesign an emergency preparedness curriculum, with special attention to engagement and information retention for neurodivergent learners.
Packaging redesign modernizing the meal delivery offerings for older adults to better meet their nutritional and mobility needs.
Patient experience translated to proven outcomes:
From medical devices to discharge education, our success starts with understanding the patient's needs and building empathy.
Mobile drive strategy redesign addressing recruitment gaps and donor experience barriers to help Hoxworth restore first-time donor conversion rates to pre-COVID levels.
This work began as a scoping project aimed to identify innovative opportunities to improve the patient, staffing, and provider experiences with outpatient CT and MRI. Through 60 stakeholder interviews and onsite observation, humanizing radiology was identified as a central theme through the patient journey. The team created an ideal patient journey, clearly defining the optimal patient experience in every stage. Final deliverables included patient education and wayfinding material to support both patients and staff.
A collaborative research initiative to better understand the daily challenges of individuals living with high BMI.
A suite of materials to address gaps in knowledge and bolster comfort levels among those doing frontline newborn screening (NBS) counseling.
Insights Driving Product Innovations:
Our cross-functional teams blend creativity with human behavior to identify and develop new product opportunities.
The new Swiffer packaging design uses ergonomic and qualitative insights from older adults to make the process of choosing, opening, and assembling Swiffer products effortless for everyone.
An interactive digital and device-based solution to reduce anxiety for children during anesthesia induction.
The Coffee House Cabin is an award winning concept designed to break down the barrier between economy and business class in Boeing airplanes.
Improving the wayfinding experience of an aircraft for passengers with visual, auditory, mobility, or cognitive challenges.
The CPR Toolkit teaches life-saving training in an accessible, discussion-based, and active method.
A device to reduce the risk of bloodstream infections in cancer patients by encouraging daily healthy habits tracked in a handheld device.
Are you looking for product, service, or system solutions? Join the Live Well team as a partner to run studios that match your unique design needs.
Learn MorePush ideas and methodologies learned in the classroom to new levels by working directly with stakeholders and partners, from the research phase to final outputs.
Learn MoreParticipate in a best-in-practice model of cross-functional collaboration, guiding students through semester-long projects.
Learn MoreFellowship at the Live Well provides an unmatched opportunity to advance your career goals and problem-solving skillset through growth and leadership.
Learn More
