Improving Work for Aging Flight Attendants

Boeing partnered with the Live Well Collaborative in 2012 to develop holistic solutions to improve the air travel experience for aging flight attendants. The team aimed to improve flight attendants’ work environment to make their jobs more ergonomic and less stressful, and in doing so improve the passenger’s experience by extension.

The Challenge

The team had to take into consideration passenger boarding, food service, and first aid. Solutions had to meet the requirements of the American Disabilities Act and Aircraft Carrier Act. Areas for improvement include the cart, galley, and luggage interaction.

The Approach

The LWC team interviewed a group of flight attendants from Delta Airlines. The team was able to gain valuable insight from this panel, and were able to explore the plane through the eyes of a flight attendant. The LWC team then developed solutions for the problems that were identified.

The Results

The team refined their concepts and proposed three final solutions.

The High Roller Cart Patent

No: S20150014481A1, Pub. Date: Jan. 15, 2015. This cart is a simple and effective replacement to the bulky carts currently in use. Device automation removes physical strain from the process of serving passengers and pushing the heavy cart.

Galley Skyland

A re-configured galley concept introduces passenger self-service applications for water and coffee.

Under Seat Storage

Larger carry-ons can be placed underneath the seat, reducing flight attendant injury from heavy lifting. Smaller items are placed in smaller overhead bins.

The High Roller Cart
Patent No: US20150014481A1, Pub. Date: Jan. 15, 2015
This cart is a simple and effective replacement to the bulky carts currently in use. Device automation removes physical strain from the process of serving passengers and pushing the heavy cart.

Find out how you can get involved.

Experience our design thinking process by becoming a partner, accepting a cooperative learning position, or participating in one of our user-centered research think tank sessions.

Cincinnati

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Cincinnati, Ohio 45206
+1 513 558 7348
livewellcollaborative.org
info@livewellcollaborative.org

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Singapore 139651
+65 6772 1103
livewellcollaborative.com.sg
enquiries@livewellcollaborative.com.sg