Improving Work for Aging Flight Attendants
Boeing partnered with the Live Well Collaborative in 2012 to develop holistic solutions to improve the air travel experience for aging flight attendants. The team aimed to improve flight attendants’ work environment to make their jobs more ergonomic and less stressful, and in doing so improve the passenger’s experience by extension.
The team had to take into consideration passenger boarding, food service, and first aid. Solutions had to meet the requirements of the American Disabilities Act and Aircraft Carrier Act. Areas for improvement include the cart, galley, and luggage interaction.
The LWC team interviewed a group of flight attendants from Delta Airlines. The team was able to gain valuable insight from this panel, and were able to explore the plane through the eyes of a flight attendant. The LWC team then developed solutions for the problems that were identified.
The team refined their concepts and proposed three final solutions.
The High Roller Cart Patent
No: S20150014481A1, Pub. Date: Jan. 15, 2015. This cart is a simple and effective replacement to the bulky carts currently in use. Device automation removes physical strain from the process of serving passengers and pushing the heavy cart.
A re-configured galley concept introduces passenger self-service applications for water and coffee.
Under Seat Storage
Larger carry-ons can be placed underneath the seat, reducing flight attendant injury from heavy lifting. Smaller items are placed in smaller overhead bins.
This cart is a simple and effective replacement to the bulky carts currently in use. Device automation removes physical strain from the process of serving passengers and pushing the heavy cart.